We still advise ... don't rent from Budget!
When last we left Al, he was writing a letter to Budget International in hopes of some resolution. He received a polite letter from Budget (CS form number 2345a with minor changes) explaining that the excellent customer service that Budget provides apologizes for any inconvenience. Blah, blah, blah and that since Budget Italy refunded the 1,000 euros, the case was closed. No mention of the differences in exchange rate, etc.
Well, not to be deterred, Al wrote a "thank you" letter to Budget customer service explaining that some how Budget's excellent customer service was not so excellent. It was more satirical than caustic. AND he cc'd the president of Budget. That was months ago. No response was expected ... and non was received.
Follow up to his letter to Visa resulted in nothing. Since Budget did eventually refund his 1,000 euros, any further discussion would need to be taken up with the merchant ... hah. Dead end.
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